This disclosure provides important information about the payment decline recovery services provided by Clarion Edge Corp and your obligations as a merchant using these services.

Service Overview

Our service automatically attempts to recover declined payment transactions through intelligent retry logic. When a customer's payment is initially declined, our system analyzes the decline reason and determines the optimal timing and method for retry attempts.

This service is designed to improve your payment success rates and reduce lost revenue from declined transactions while maintaining compliance with card network rules and regulations.

Important Requirements

Customer Notification

You MUST inform your customers that:

• Declined payment transactions may be automatically retried
• Retry attempts may occur immediately or over several days
• Transaction data will be processed by our third-party service
• Customers can contact you to opt-out of retry attempts

Privacy Policy Updates

Your privacy policy must be updated to disclose that customer transaction data is shared with our service for decline recovery purposes. This includes transaction amounts, decline codes, customer contact information, and payment method tokens.

Terms of Service

Your terms of service should inform customers about automatic payment retry attempts and their right to opt-out of such retries.

Risk Disclosures

Chargeback Risk

While our service includes fraud filtering and dispute monitoring, retry attempts may potentially increase chargeback risk if:

• Customers do not recognize retried transactions
• Insufficient customer communication about retry policies
• Retry attempts on disputed or contested transactions

Network Compliance

All retry activities must comply with card network regulations. Excessive retry attempts or non-compliance may result in:

• Card network fines or penalties
• Increased processing fees
• Account monitoring or restrictions

Data Security

While we maintain strict security standards, sharing transaction data with any third party introduces additional data security considerations that should be evaluated as part of your overall risk management.

Monitoring and Reporting

You are responsible for:

• Regularly monitoring chargeback rates and dispute patterns
• Reviewing retry success rates and performance metrics
• Ensuring customer service teams can address retry-related inquiries
• Maintaining compliance with your payment processor's requirements

Customer Support Obligations

Your customer support team should be prepared to:

• Explain retry policies to customers who inquire
• Process opt-out requests for retry attempts
• Assist with retry-related billing questions
• Escalate dispute-related issues appropriately

Regulatory Considerations

Depending on your business type and jurisdiction, additional regulatory requirements may apply:

• Recurring payment regulations for subscription businesses
• Consumer protection laws regarding automatic charges
• Industry-specific payment processing requirements
• International data transfer and privacy regulations

Performance Expectations

While our service is designed to improve payment success rates, results may vary based on:

• Industry type and transaction patterns
• Customer demographics and payment methods
• Seasonal factors and economic conditions
• Payment gateway and processor configurations

Service Limitations

Please be aware of the following service limitations:

• Not all decline types are suitable for retry attempts
• Card network rules limit retry frequency and timing
• Some payment methods may not support retry functionality
• Geographic and jurisdictional restrictions may apply

Acknowledgment

By using our decline recovery services, you acknowledge that you have:

• Read and understood this disclosure
• Updated your privacy policy and terms of service as required
• Implemented appropriate customer notification procedures
• Assessed the risks and benefits for your specific business