Home > Decline Recovery Terms
These Decline Recovery Terms ("Terms") govern the use of automated payment retry services provided by Clarion Edge Corp ("we," "our," or "us").
1.1 Automated Retry Logic: Our system automatically retries declined transactions using intelligent timing and routing algorithms based on decline codes, issuer responses, and historical success patterns.
1.2 Multiple Payment Methods: We support retry attempts across different payment methods and card networks when available.
1.3 Real-Time Processing: Retry attempts are initiated in real-time following initial transaction decline, with additional scheduled retries based on decline reason.
2.1 Timing: Retry attempts are made at optimized intervals ranging from immediate to several days, depending on decline code analysis.
2.2 Frequency Limits: Maximum retry attempts are capped to prevent excessive processing and maintain good standing with card networks.
2.3 Intelligent Filtering: Certain decline types (fraud, stolen card, account closed) are automatically excluded from retry attempts.
3.1 Transaction Data: We process transaction metadata, decline codes, and customer information necessary for retry optimization.
3.2 Payment Tokenization: Payment Tokenization: All payment information is tokenized and encrypted.
3.3 Data Retention: Transaction attempt data is retained for analysis and reporting purposes in accordance with our data retention policy.
4.1 Gateway Integration: Merchant must maintain stable API connectivity with supported payment gateways.
4.2 Webhook Configuration: Proper webhook endpoints must be configured to receive retry result notifications.
4.3 Customer Communication: Merchant is responsible for informing customers about retry attempts and obtaining necessary consents.
4.4 Compliance Monitoring: Merchant must monitor chargeback rates and dispute patterns that may result from retry activities.
5.1 Recovery Rates: We provide detailed reporting on transaction recovery rates, success percentages, and revenue recovery.
5.2 Decline Analysis: Comprehensive analysis of decline reasons and patterns to optimize future retry strategies.
5.3 Performance Dashboard: Real-time dashboard access showing retry attempts, successes, and key performance indicators.
6.1 Network Rules: All retry activities must comply with card network regulations and guidelines.
6.2 Fraud Prevention: Suspected fraudulent transactions are excluded from retry attempts to protect merchant reputation.
6.3 Issuer Restrictions: Some issuer-specific declines may be permanently excluded from retry logic.
6.4 Geographic Limitations: Retry services may be restricted in certain jurisdictions based on local payment regulations.
7.1 Uptime: We target 99.9% uptime for our retry service infrastructure.
7.2 Processing Time: Initial retry attempts are processed within 30 seconds of decline receipt.
7.3 Notification Delivery: Webhook notifications are delivered with a target latency of under 2 seconds.
8.1 Service Suspension: Services may be suspended if merchant's chargeback rate exceeds network thresholds.
8.2 Data Handling: Upon termination, transaction data will be purged according to our data retention schedule.
For questions about these terms, please contact us at info@salestotherescue.com
800-310-9606 
info@salestotherescue.com